RESPONSIBLE GAMING

GENERAL INFORMATION

The OZsweepstakes platform, hosted at https://ozsweepstakes.com, is operated by Gaineroo Pty Ltd (ACN 638 202 114), with its registered office at Tower One Barangaroo, Level 35, 100 Barangaroo Avenue, Sydney NSW 2000, Australia. The company holds an Internet Gaming Licence issued by the Northern Territory Government of Australia (Licence IGL1011, issued 25/01/2022).

The Platform provides access to official lottery draws through its Lottery Courier Service (the "Service"), which procures tickets via authorised retail distribution channels for eligible Australian users. While participation in lottery draws is widely considered a form of low-risk entertainment, we acknowledge that risks may arise when gaming is not approached responsibly. This Responsible Gaming Policy sets out the measures in place to support user wellbeing and to reduce gambling-related harm within the Platform environment.

All activities conducted through OZsweepstakes are subject to Commonwealth, State, and Territory legislation, including the Interactive Gambling Act 2001 (Cth), the Competition and Consumer Act 2010 (Cth), and applicable privacy and consumer protection laws. In addition, our operations align with the regulatory frameworks of the Northern Territory Government, including the NT Internet Gaming Code of Practice for Harm Minimisation 2025 and the NT Code of Practice for Responsible Service of Online Gambling 2019. We continuously review and update our practices to ensure compliance, consumer protection, and ethical service standards.

We recognise that responsible gaming requires proactive safeguards, transparent communication, and shared accountability. As an operator, our commitment includes enforcing access controls, offering user-level protections, and integrating support pathways for those at risk. This Policy sets out the Platform’s responsibilities, the tools available to users, and the behavioural expectations underpinning our approach to safe and sustainable lottery participation.

TABLE OF CONTENTS

1. AGE VERIFICATION
2. PLAYER CONTROLS
3. SELF-EXCLUSION
4. RISK INDICATORS
5. SELF-ASSESSMENT
6. SUPPORT SERVICES
7. MINOR SAFEGUARDS
8. RESPONSIBLE PLAY
9. DATA PRACTICES
10. CONTACT & REVIEW

1. AGE VERIFICATION

Access to https://ozsweepstakes.com is restricted to individuals aged 18 and over. Age confirmation is required at registration, and identity is verified using electronic checks and/or official ID documentation. If verification fails or raises concerns, additional documentation may be requested. Underage users will have their accounts closed and may be reported to authorities if required.

2. PLAYER CONTROLS

To support safe and responsible play, OZsweepstakes provides a range of optional account-based controls. These tools are designed to help users set boundaries around time and money spent on the platform, promoting greater self-awareness and reducing the risk of gambling-related harm. Users can activate, adjust, or disable these controls at any time through their account dashboard.

Users can access optional tools to help manage their play:

• Deposit Limits: Set a maximum deposit cap for a pre-determined period. Once you reach your cap, you'll be unable to deposit more money.
• Spend Limits: Limit the amount of money you spend within a set period of time. Once you reach your maximum spending cap, you'll be unable to spend any more until the end of that period.
• Session Time Limits / Reality Check: When you activate this function, you will be reminded at set intervals of how much time and money you've spent during that session. You can then choose to end your session or continue playing.
• Full Transaction History: Access a full record of your account activity.
• Voluntary Timeouts: Take a break from play for a set period (1 day to 6 months).
• Permanent Self-Exclusion: Disable your account indefinitely.

These tools are available via the account dashboard or by contacting us at support@ozsweepstakes.com.

3. SELF-EXCLUSION

OZsweepstakes supports BetStop (www.betstop.gov.au), the national self-exclusion register. Users can self-exclude through BetStop or the platform. Once registered, access to all licensed gambling services is blocked for the selected duration. Self-exclusion is binding and cannot be reversed.

4. RISK INDICATORS

While most users engage with lottery services safely and recreationally, a small number may develop habits that indicate elevated risk. To support early intervention and protect vulnerable users, OZsweepstakes monitors behavioural patterns and account activity for warning signs that may suggest potential harm. These indicators do not confirm problematic behaviour but help us identify when additional support or action may be needed.

We monitor accounts for patterns such as:

• Excessive deposits
• Repeated failed withdrawals
• Attempts to override pre-set limits
• Compulsive or unusually frequent logins
• Distress signals or disclosures during support contact

Where risk is detected, OZsweepstakes may respond with tailored responsible gaming advice, recommend activation of control tools, or temporarily suspend account access pending review. All monitoring is conducted exclusively to support compliance and harm minimisation, never for advertising or user profiling.

5. SELF-ASSESSMENT

Users can access a private diagnostic tool based on the PGSI (Problem Gambling Severity Index). The tool asks reflective questions to assess personal risk. It is available under the Responsible Gaming settings in the dashboard.

We also recommend considering the following independent self-assessment tools:

• National Council on Problem Gambling - Self-assessment test: This ten-question diagnostic tool can help you determine if your gambling behavior may be problematic.
• Gamblers Anonymous - 20 Questions: A widely recognized set of questions to help individuals identify if they have a gambling problem.

Engaging with these tools can offer valuable insight into your behaviour and help you make informed decisions about your play. If your results raise concern, we strongly encourage use of platform controls or seeking support from a professional service.

6. SUPPORT SERVICES

If you or someone you know is struggling with gambling-related harm, free and confidential help is available. Professional counselling, financial advice, and emotional support can make a significant difference—whether you're seeking guidance for yourself or supporting someone else. Below are trusted national and international services offering assistance to anyone affected by gambling issues.

Australia-based support:

International English-language resources:

These are independent services. OZsweepstakes does not offer clinical advice.

7. MINOR SAFEGUARDS

This platform is intended for use by adults aged 18 and over. Parents and guardians have a critical role in preventing underage access to gambling services. While we enforce strict age verification protocols, additional steps at home—such as installing parental controls or blocking gambling-related content—can further reduce the risk.

To help restrict access by minors, we recommend using the following tools and settings:

• Enable parental control software across all devices used in the household
• Activate built-in tools like Apple Screen Time or Microsoft Family Safety
• Configure your home router to filter or block gambling content

Below are several widely used parental control solutions that may assist:

Ultimately, it is the responsibility of adults to ensure minors do not access gambling platforms. Any suspected underage use should be reported immediately by contacting us at support@ozsweepstakes.com.

8. RESPONSIBLE PLAY

While lotteries are generally considered low-risk, responsible play still requires active awareness and personal boundaries. We encourage all users to treat lottery participation as a recreational activity, not a financial strategy. Maintaining healthy play habits helps ensure your experience remains enjoyable and free from harm.

We encourage users to remain in control of their play by following these essential steps:

• Balance gaming with other activities. Make sure you have other hobbies and interests to occupy your time.
• Never think of online gaming as a way to make money. It's an entertainment expense, not a source of income or a way to recoup debt.
• Only spend money you can afford to lose. Set a budget and stick to it.
• Don't game when you are upset. Emotional distress can impair judgment.
• Never drink or use drugs when gaming. Alcohol and drugs can severely impair your judgment.
• Set a money limit in advance. Decide how much you can afford to lose before you even start to play.
• Set a time limit in advance. Choose a reasonable timeframe for a gaming session and stick to it.
• Don't try to win back any losses. This pattern can create a vicious cycle.
• Take frequent breaks from your gaming activities. Non-stop gaming can lead to you losing track of time.

All outcomes are random and beyond user control. Lottery results are determined solely by official operators.

9. DATA PRACTICES

Our data practices are designed to support harm minimisation and meet Australian legal obligations without compromising user privacy. We only collect information necessary to verify identity, deliver responsible gaming features, and comply with regulatory requirements. No personal data is ever used to profile users, target advertising, or influence behaviour.

We collect only the data needed to support responsible gaming and legal compliance:

• Deposits, purchases, withdrawals
• Device metadata (e.g. IP, browser)
• Use of account restrictions
• User support logs

Data is not used for advertising or profiling. No sensitive personal info is collected for marketing. Data is handled under the Privacy Act 1988 (Cth).

Cookie preferences are managed through a Consent Management Platform in line with Google Ads/Microsoft Ads requirements. Advertising cookies are off by default unless accepted by the user.

10. CONTACT & REVIEW

OZsweepstakes enforces this Responsible Gaming Policy through its internal compliance and legal oversight teams. All enforcement activity is carried out in accordance with applicable laws, licensing obligations, and platform authorisation requirements.

Authorised personnel receive annual training in responsible gaming, consumer protection, privacy compliance, and harm minimisation procedures. Staff involved in account review, user monitoring, or escalation handling must complete additional continuing professional development.

Users with concerns related to responsible gaming, self-exclusion, or support services may contact us at support@ozsweepstakes.com.

If you or someone you know is experiencing signs of gambling-related harm, you are encouraged to use the platform's control tools or contact the National Self-Exclusion Register at www.betstop.gov.au.

For immediate, free, and confidential support, contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au.

We remain committed to operating with integrity and ensuring that all users can participate in lottery games in a safe, informed, and sustainable manner.